www.paintballwarehouseny.com uses the two (2) most reliable sources for shipping, FedEX and USPS and live shipping rates can be found upon checkout when products are added to the shopping cart. Most orders are shipped out within 24 - 48 hours upon placing an order. Under special circumstances, this time line may be increased due to special orders or inventory inconsistencies. Shipping insurance is offered for all FedEX and USPS shipments and MUST be purchased at the time of checkout. The insurance is calculated in direct correlation of dollar amount of said order. Any damage or loss to packages that occur in route to customer destinations must be dealt with directly through the carrier. The carrier is the company which assumed responsibility upon pick up of a package from www.paintballwarehouseny.com facilities. www.paintballwarehouseny.com will help in assistance of resolution but is in no means held responsible.  You must purchase shipping insurance for our customer support to file a claim with the shipping company. All transit times are based off carriers estimated delivery schedules. In cases such as extreme weather, holidays, and other unforeseen reasons, normal transit times may be affected. In the unfortunate case of these cirucmstances, the carrier nor www.paintballwarehouseny.com can be held responsible and thus can not offer any type of compensation.

FedEX Shipping Service does offer tracking information on all services.  The information may be delayed up to 24 hours due to the FedEX updating process.  All packages shipped via USPS do not have a tracking number.  They only have a delivery confirmation number which is updated upon delivery

International Orders

Please note that certain countries require us to physically drop off packages at the postal facility. Due to this process, it can delay an order between 5-7 days. If the tracking number provided is not updated within 2-3 days after the order is placed then this may be the case and please allow us the full 5-7 days before requesting any further information.

Pre-orders

Regarding all pre-ordered items, any order placed for such items will be processed immediately for verification of funds. Once the funds have been collected, the order will be processed and a tracking number will be issued. Please keep in mind that this does not mean the order has shipped, this simply allows us to track product coming through and fill in the orders appropriately based on earliest to latest.

There is no additional information related to pre-orders on the item description page. We update that information according to the manufacturer's latest expectancy date -  in most cases they are unable to have a firm release date. Based on this information we cannot be held responsible for misleading timeframes since those change on a weekly basis.

Any orders placed with a pre-ordered item will be held and shipped complete. If for any reason you wish to cancel a pre-ordered item or an entire order with said item included, then there will be a 15% restock fee assessed on the pre-order item only. We are in constant contact with all of our vendors and do our best to supply all of our customers in a fair and timely manner.

Returns

Holiday Returns

In recognition of the holiday season: Any product(s) purchased from www.paintballwarehouseny.com between Nov. 1 - Dec. 17 (2009) are eligible for return or exchange until Jan. 15 (2010). Any items purchased Dec. 18 or later are subject to our normal 30 day return policy.

Thank you for shopping at www.paintballwarehouseny.com. In the unfortunate event you need to return a product, please read our entire procedure so we can expedite your return. All returns must meet the following requirements.

• Any item taken in for return must be brand new, factory sealed and unused.
• There are no returns on any Paintballs or Special Order Items
• Returns must be received within 30 DAYS of placing your order.

If your item is eligible for return, please call www.paintballwarehouseny.com at (845) 344-2255 (Mon-Sat 10AM-9PM EST Sun 10AM-6PM EST) for an RMA number. If a return is shipped back to www.paintballwarehouseny.com with no RMA number, THE PACKAGE IS GUARANTEED TO BE REFUSED. When calling for your RMA number you will have the option of exchanging your existing item, receiving a refund back to your credit card or paypal account with a 15% restocking fee, or a full refund issued as an online store credit. Unfortunately all shipping charges are non refundable. If an order has received free shipping, the shipping costs will be deducted before the store credit or refund is issued.

If you have received a wrong item with your order, please notify us immediately so we can get your item corrected. We will issue an RMA number and ask that you ship the wrong item back using standard ground service only. Please make sure to include the shipping receipt in your package. Once the return is received and processed, a credit will be issued to your account for the shipping reimbursement.

With the RMA number clearly written on the outside of the package, please send your return to:

www.paintballwarehouseny.com
40 Dunning Rd
Middletown, NY 10940

Note: Returns take between 1-3 business days for completion.

www.paintballwarehouseny.com has great working relationships and expedited procedures with all of our vendors in the rare instance that an item from your order has a problem. To resolve your problem in the timeliest fashion, we ask you contact the manufacturer direct for assistance. We have provided a list of technical support numbers for the majority of paintball gun and gear manufacturers.

Azodin Paintball - 1-626-350-7000
BT Paintball - 1-800-724-6822
Custom Products - 1-480-539-4820
Dangerous Power - 1-626-369-7800
Dye Precision - 1-858-536-5183
Empire Paintball - 1-800-724-6822
Gen X Global - 1-866-359-9248
Guerrilla Air - 1-847-640-8857
Halo Loaders - 1-800-724-6822
Hater Paintball - 1-317-354-5201
Invert Paintball - 1-800-724-6822
JT Sports - 1-800-755-5061
Kingman/Spyder Paintball - 1-888-546-4626
Ninja Paintball - 1-877-646-5287
NXe Paintball - 1-888-693-7868
Planet Eclipse - 1-401-247-9061
Proto Paintball - 1-858-536-5183
Redz Paintball - 1-877-873-3432
Tiberius Arms - 1-888-982-2842
Tippmann Paintball - 1-800-533-4831
Valken Paintball - 1-856-812-2800
Virtue Paintball - 1-631-617-5346

 

Free Products

On some products offered for sale at www.paintballwarehouseny.com, we may choose to include free promotional items.  If a promotional item runs out of stock, it may be substituted with something equivalent to the listed item.  Since it is a free promotional item, we are unable to ensure the item listed is exactly what you will receive. 
 

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. www.paintballwarehouseny.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. www.paintballwarehouseny.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Sales Tax

www.paintballwarehouseny.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within New York. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state.

International Orders

For international orders, each customer shall be solely responsible for all customs fees, brokerage fees, or any other applicable fees assessed on orders shipped to other countries. All customers are held responsible for knowing which products are legal in your city, state, province, or country. www.paintballwarehouseny.com is not liable for any product shipped out of the country that is in violation of any law, rule or regulation. Please check with your local, state or national government to get all information regarding the products you are planning to purchase.

Service and Support

All requests for technical service and support shall be made directly to the manufacturer in accordance with their terms and conditions.

Terms & Conditions

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.paintballwarehouseny.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

www.paintballwarehouseny.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.paintballwarehouseny.com.